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Privacy policy
Caliber Financial Management Ltd is an Appointed Representative of Caliber Financial Associates Ltd, and this privacy notice explains how we use the personal information we collect about you.
What information do we collect about you?
We collect information about you when you engage us for financial planning, financial advice, mortgage advice and investment management services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data, such as information about your health, if this is necessary for the provision of our services.
We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Information relating to the usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We may use the information collected from the website to personalise your repeat visits to the site, dependent on your website
Information about connected individuals
We may need to gather personal information about your close family members and dependents to provide our service to you effectively. In such cases, it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We would ask that you direct them to our website to view this privacy notice, or on request, we can provide them with a printed copy of this notice.
Why do we need to collect and use your personal data?
The primary legal basis that we use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us in an effective manner. Without collecting your personal data, we would also be unable to fulfil our legal and regulatory obligations.
Where special category data is required, we’ll obtain your explicit consent in order to collect and process this information.
How will we use the information about you?
We collect information about you to provide you with the services that you engage us for.
Who might we share your information with?
If you agree, we may email you about other products or services that we think may be of interest to you.
We will not share your information for marketing purposes with companies outside our group of companies or with other companies.
To deliver our services to you effectively, we may send your details to third parties, such as those that we engage for professional compliance, accountancy or legal services, as well as product and platform providers that we use to arrange financial products for you.
Where third parties are involved in processing your data, we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data, and that they’ll only act in accordance with our written instructions.
Where it’s necessary for your personal data to be forwarded to a third party, we’ll use appropriate security measures to protect your personal data in transit, such as password protection.
To fulfil our obligations in respect of the prevention of money laundering and other financial crime, we may send your details to third-party agencies for identity verification purposes.
How long do we keep hold of your information?
During the course of our relationship with you, we’ll retain personal data that is necessary to provide services to you. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship.
We’re also subject to regulatory requirements to retain your data for specified minimum periods, for example:
- Five years for investment business
- Three years for mortgage business
- Indefinitely for pension transfers and opt-out business
We also reserve the right to retain your data for longer where we have regulatory obligations and legitimate interests to do so.
You have the right to request the deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
How can I access the information you hold about me?
You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information, please email or write to us using the contact details noted below.
When your personal data is processed by automated means, you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
Marketing
We may like to send you information about our services and the products and services and those of other companies in our group that may be of interest to you. If you’ve agreed to receive marketing information, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the group. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.
Cookies
We may use cookies to track visitor use of the website and to compile statistical reports on website activity. For further information visit http://www.allaboutcookies.org/
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Other websites
Where our website contains links to other websites, this privacy policy only applies to this website, so when you link to other websites, you should read their own privacy policies.
What can you do if you are unhappy with how your personal data is processed?
You have a right to lodge a complaint with the supervisory authority for data protection.
In the UK, this is:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow
Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate)
Changes to our privacy policy
We keep our privacy policy under regular review.
How to contact us
Please contact us if you have any questions about our privacy policy or the information we hold about you by:
email at compliance@caliber-ifa.co.uk or write to us at Caliber Financial Management, 18 Harmill, Grovebury Road, Leighton Buzzard, Beds, LU7 4FF.